Hotel Name Voyage Torba & Private
Category 5*
Year of construction
Voyage Torba 1985 Voyage Torba Private 2010
Hotel Last Renovation 2019-2020 Winter
Total Area 71.000 m² Board Ultra All Inclusive
Address ;Atatürk Cad. Torba Mah. 48400 Bodrum/Muğla - Turkey
Season 25.04.2020-27.09.2020
Telephone +90 252 367 18 20
Number of rooms ;Voyage Torba 397 Voyage Torba Private 46
Fax +90 252 367 18 40 Number of beds ;Voyage Torba 1040 Voyage Torba Private 124
Website www.voyagehotel.com
Air-condition Split Air-Con & VRF
E-mail torba@voyagehotel.com
Number of floors Bungalows (one and two floors)
Call center 444 90 60
Transfer Taxis and mini buses from the hotel
Languages Turkish, English, German, Russian, French
Other ;Scooters, Skateboarding, roller skating and bicycle not allowed in the main building. Drones are not allowed outside or inside the hotel.
Pets Not allowed
Internet/Wireless Rooms and common areas (free of charge)
Accepted Credit Cards :Master, Visa

DISTANCES
Bodrum Airport 30 km
Bodrum City Center 8 km
Nearest Town Torba
Nearest Hospital 8 km

VOYAGE WELCOMING
LEMONADE AND NON-ALCOHOLIC DRINKS BY THE CHECK IN
TURKISH DELIGHT AND CHOCOLATE COVERED STRAWBERRIES
VALLET SERVICE

POOLS & BEACH
 300m long Private beach (Family Beach, Adult Beach +16)
 2 piers – Family pier and Adult pier (+16)
 Pools operating hours: 08:00 – 18:00
 Aquapark (6 adult slides + mini kids aquapark) Aqua Park opening hours 10.00 – 12.00 /14.00 – 17.00 (25.04 – 27.09)
 The pools in front of the special room categories are only for the use of the guests who live in this area

VOYAGE TORBA & VOYAGE TORBA PRIVATE CONCEPT SUMMER 2020
Common services offered to all rooms

 Electronic key system
 Mini bar restocked daily (Bottle of water, Cans of coca cola – Fanta – Sprite - Efes Beer, mineral water, milk and cacao, fruit juices, 1 chocolate wafers, packet of nuts, chips)
 As per legislation 4207 smoking law, on usage of Tobacco and Tobacco products are prohibited virtually in all enclosed and substantially enclosed work and public places throughout Turkish
 There are 5 adapted rooms. The bath door width 120 cm, main door width 120 cm.
 There are no connection rooms in standard room category
 Sofa bed is installed in some standard rooms
 Bath cosmetics (shampoo, shower gel, conditioner, body lotion, soap, cotton swabs, make up remover cotton pad)
 Baby set (shampoo, shower gel and soap)
 Digital safe
 Kettle

VOYAGE TORBA & VOYAGE TORBA PRIVATE CONCEPT SUMMER 2020

FOOD & BEVERAGES

 1 Main Restaurant, (+16 Adult Restaurant, Main Restaurant), Cuisine24, 1 Private Restaurant (serving Voyage Torba Private guests only), 7 a la Carte Restaurants, 2 Snack Restaurants, 8 Bars (Private Bar serves Voyage Torba private guests only), 1 Fruiter, 1 Patisserie, 1 kid’s restaurant
 Breakfast, lunch and dinner buffets at Main Restaurant, +16 Adult Restaurant and Cuisine 24
 Main Restaurant’s capacity is for 900 people (700 people indoors and 200 outdoors)
 There is a kid’s buffet, Baby corner (for Moms to make soups or puree), Diet corner and live cooking corner at the main restaurant.
 Depending on the season 3 varieties of fruit and vegetable juices available at the Main Restaurant.
 High chair for babies is available at Main Restaurant, Snack Restaurants, A’la Carte Restaurants and Cuisine24 Restaurant
 All drinks are served to the table.
 All beverage and food brands are original
 Special food can be prepared upon request for guests who have allergies
 Deluxe beverages (Champagne, bottled wine and deluxe alcoholic beverages) are at extra charge
 Cuisine24 provides food and beverage service (free of charge- 24 hours)


A LA CARTE RESTAURANTS
Cuisine 24 International Fee
✓ Far East Restaurant Far East 19.00 – 22.00
✓ El Pato Pequeno Mexican 19.00 – 22.00
✓ Kebabistan Turkish 19.00 – 22.00
✓ Halikarnas Fish 19.00 – 22.00
✓ Voyagelli Italian 19.00 – 22.00
✓ Teppanyaki Japanese 19.00 – 22.00
✓ La Vaca Loca Steak 19.00 – 22.00

 Reservations for the A’la Carte Restaurants can be made daily between 10:00 – 14:00 by dialing ‘’8888’’ from the room. Reservations to paid A’la Carte Restaurants are only made by Guest Relations.
 Each free A’la Carte Restaurant can be used once per stay under the availability. Maximum 10 people can make free group reservation. If the number of pax exceeds ‘’10 people’’, a charge will be applied.
 Kids Menu is free of charge at the Steak House and Teppanyaki Restaurants for kids between 0-6 yars. 50 % of discount is applied for children from 7-12 years. Kids menu is served to next table free of charge (except Teppanyaki Table). Further information can be provided by the Guest Relations Department.
 High chairs are available at all A’la Carte Restaurants.

ENTERTAINMENT & ACTIVITIES

FREE
Disco “Sky Club Bar“ (Outdoors - 22.00 – 02.00)
 Fitness Center (07:00 – 20:00)
 Aerobic
 Step
 Boccia
 Dart
 Mountain bike
 Archery
 Streetball
 Water gym
 Beach volleyball
 Table tennis (ball & racket)
 Water sports (canoe, windsurfing with license)
 Tennis (1 court with tartan ground, ball, racket)
 Daytime and evening animation and live music

EXTRA
 Banana
 Jet Ski
 Ringo
 Fly Fish
 Water ski
 Tennis flood light
 Game Center

CASPER KIDS CLUB
 Casper Kids club opening times are 10:00 – 24:00. (Under parental supervision from 21:00 to 24:00)
 0 – 3 ages Smiling Babies Club
 04- 12 ages Mini Club
 0-3 age group can join the mini club under the supervision of their parents
 Fun Park is free. 0-3 age group can join the Fun Park under the supervision of their parents
 The pool use for all children has to be taken under the supervision of their parents
 Sand painting is extra charge
 Activities at mini club: playgrounds, bakery, pizza baking, cake baking, face and body painting, native American day, pirate day, Olympic day, birthday parties, mini disco
 Kids Club shows, service times and seasons are subject to change

OTHER SERVICES
Free
 Outdoor Parking (max. 200 cars)
 Parasol, sun bed, beach towels (at the pool and beach)
 Nurse (24 hours)
 Postal service, safe at reception
 Special services for birthday and anniversary: Priority for reservation at an la carte restaurant, table decoration and a birthday cake served to the table, birthday card and wine sent to the room

Extra
 Laundry
 Shops: photo, hair dresser, boutique, market
 Doctor (on request)
 Telephone and fax
 Special organisations and celebrations

Note: Voyage Torba & Voyage Torba Private may close A la carte restaurants and similar facilities at certain times due to insufficient number of guests, unfavourable weather conditions or other similar operational reasons.

Voyage Hotels Health and Safety Declaration

Dear Guests,
As Voyage Hotels, our priority has always been the safety of our guests and employees. As we transition to the normalization phase and resume tourism-related activities, we have implemented additional measures and protocols to prevent the spread of the Covid-19 virus. These measures reinforce our strict hygiene and health protection standards.
All the measures taken in our hotels have been prepared in accordance with the circular issued by the Ministry of Culture and Tourism of the Republic of Turkey. The certification requirements of the Ministry of Culture and Tourism are meticulously fulfilled.
In all our hotels, a Covid-19 Emergency Committee has been established under the Authority of our General Managers. The Committee is responsible for the establishment, implementation and monitoring of all Hygiene and Health processes throughout the Hotel. The Committee members follow current developments and new practices, as well as instructions and publications provided by the Ministry of Health, the Scientific Board and other relevant official institutions, and ensure that new applications are updated at the facility.
In our hotels, protocols covering COVID-19 and hygiene rules / practices have been prepared and are evaluated regularly. These protocols are updated in line with issues, solutions and measures taken by public institutions and organizations. Within the scope of the protocols, we have also defined processes for personnel who exhibit symptoms of the virus or other illnesses.

ARRIVAL AND WELCOMING
The temperature of our guests will be measured with thermal cameras and check-in procedures are carried out in compliance with the standards. An assigned member of our team will provide information to our guests regarding implemented precautions and measures. Hand sanitizers, hygiene mats, masks and specified waste bins in accordance with the Waste Management Directive are located at the Reception area.

Our guests’ luggage and other belongings will be accepted by our trained team wearing protective clothing at the entrance of our hotel. These items will be labelled and safely delivered to guests’ rooms after an application of disinfection chemicals. Guests will be required to inform the hotel, via the registration card, regarding their last 14 days of travel, chronic illnesses and whether or not they have contracted Covid-19.

Guests driving to the facility will have their vehicles taken by bellboys in protective clothing to the car park, where the keys will be disinfected and put in individual single-use bags.

GUEST ROOMS
The cleaning of guest rooms is performed by the housekeeping team, who have received special training on the issue, using single-use gloves and masks and cleaning and disinfection chemicals approved by the Turkish Ministry of Health.
All rooms are cleaned with colour-coded disposable cloths. Cleaning and disinfection will be continued to be carried out in high standards.
All surfaces contacted, including the telephone, remote control, kettle and items such as door/window handles, are disinfected with high-level disinfection during and after the accommodation of the guest.
There are single-use amenities in the rooms.
The air conditioners in the rooms are cleaned daily and recorded.
Rooms are ventilated at the end of the cleaning process. After the cleaning and minibar refill are complete, the rooms will carry a "Cleaned and Disinfected" label until the new guest checks in.
The ambient air of all rooms is disinfected with ozone devices after check-out.
In cases where a hotel guest or employee is ill, isolation chambers have been designated in which we can safely isolate them until the required doctor’s examination and verification are provided. At this stage, authorized institutions will be notified by taking necessary emergency actions under the guidance of our hotel medical teams and with the coordination of the Covid-19 Management Team.

COMMON SPACES
For proper and regular cleaning of common spaces, a Mobile Cleaning Team for Covid-19 has been created to reinforce our existing cleaning staff. Surfaces that are frequently touched, such as door handles, handrails, elevator buttons, electric switches, and POS devices, are frequently cleaned with disinfectant and traceability records are kept.
In all common spaces, hand sanitisers are available for personal use. A sufficient number of hand sanitisers have been placed in areas where our guests and employees can easily access them. Cleaning products that have been approved by T.R. Ministry of Commerce and T. R. Ministry of Health and do not harm human health are used throughout the hotel.

KITCHEN, RESTAURANTS AND BARS
The cleaning and hygiene of the kitchen and related areas, all kinds of equipment and tools used in the kitchen, countertops and storages is regularly ensured. Hygiene barriers, sterilization devices, and necessary tools and equipment for hand and body hygiene are available in the raw material and product transfers to the food production sections and in the kitchen section. Only employees assigned to kitchen sections are permitted to enter those areas.
All food is stored covered or in closed cabinets. Food that have been prepared with raw materials are kept in separate locations to prevent cross-contamination. Attention is paid to the use of uniforms, personal protective equipment and the personal hygiene of the kitchen staff during their work.
All our restaurants have been arranged in accordance with social distancing guidelines. Necessary measures have been taken regarding social distancing and the required markings have been set up. A limited number of guests are accepted in accordance with these guidelines to protect your health. Hand sanitizers are available at the entrances and inside all food units. Guests are informed of restaurant capacities at the entrances. At the entrance of the main restaurant, guests’ temperatures are measured with a thermal camera.
Washable table mats are used on the tables instead of tablecloths. Serving tools are frequently disinfected and disposable sets are available upon guest request. General cleaning of our food and beverage units, and items such as tables, chairs, strollers, buffets, etc. are disinfected with ozone devices at the beginning and the end of each service.
As our guests can order food in our open buffet restaurants, they will be able to choose products from a designated point of the buffet. These products will be served by the kitchen staff in charge.
Sets that consist of a fork, knife, spoon and disposable salt, pepper and hygiene tissues are placed on the table after guests are seated.
Orders are taken from the menu in the children’s buffet and requests such as preparing baby food are performed by the kitchen staff. Strollers are covered with a protective film after being disinfected.
All our bars are disinfected in certain periods. Beverage presentations on-demand are served in disposable cups.
All processes are controlled by our food engineers and dieticians.

TUGI KID’S CLUB, SPORTS CENTRES, ENTERTAINMENT AND ACTIVITY FIELDS
While necessary measures are taken for the use of mini clubs, game arcade, amusement parks and playgrounds, daily disinfection procedures are also carefully provided.
The seating layout has been rearranged for shows and programs in accordance with social distancing rules. Evaluations are ongoing related to performing two shows per night with smaller audiences. Live music performances take place in large outdoor venues in accordance with social distancing rules.
Social distancing rules are followed in the entertainment, activity and show fields within the determined criteria. Attention should be paid to carry out activities of low participation or individual activities outdoor. Alternative games and activities have also been prepared to avoid putting the guests’ and staff’s health in jeopardy.
Gyms have been arranged for limited capacity use within the determined criteria in accordance with social distancing rules; the number of users is recorded. Cleaning of usage areas and equipment is provided with hygienic materials after each use in accordance with standards.

BEACH, POOLS AND AQUAPARK
Disinfectant rates of pools are followed in accordance with criteria determined by the legislation. The pools are disinfected with chemicals distributed by automatic dosing pumps in accordance with legal parameters. The values are recorded daily by certified employees and displayed on the boards near the treated pool, visible to guests.
Social distancing rules and the number of users will be considered in the swimming pools and aquaparks throughout the hotel. The chlorine level is maintained between 1-3 ppm in outdoor pools.
The distances between sunbeds and seating groups on the beach and poolside have been rearranged in accordance with social distancing rules.

FACILITY EMPLOYEES
Our employees’ legally required medical tests are followed periodically and regularly. Periodic information is received from the relevant employee for monitoring groups of co-habiting employees in terms of Covid-19. An employee with any health problems as diagnosed by the workplace doctor is not permitted to work unless an approval of no objection is granted. The temperatures of the employees, suppliers and service providers who arrive at our facility are measured with a thermal camera and this data is recorded. All our employees are specially trained in pandemic and hygiene measures.
Disinfectant and antiseptics are available at staff entrances. All our employees are provided with personal protective equipment (such as masks, surgical masks, gloves, face shields) suitable for their work environment and guest contact levels; environment and hand sanitisers are provided. The use of this equipment is monitored and daily cleaning and hygiene of uniforms is ensured.
Employee dressing rooms, showers, toilets, and common dining and resting areas have been arranged in accordance with social distancing guidelines and the necessary floor markings and social distance borders have been placed. All staff areas are cleaned and disinfected regularly in accordance with the rules. Social distancing guidelines are followed in the lodging rooms. Lodging rooms have been rearranged to ensure limited capacity. Common spaces within the lodging have been rearranged in accordance with social distancing rules.